CLOTHING

WE WANT YOU TO BE COMPLETELY SATISFIED WITH THE MERCHANDISE YOU HAVE PURCHASED. IN ORDER TO KEEP YOU 100% HAPPY, WE HAVE COME UP WITH AN EASY EXCHANGE POLICY WE HOPE WILL SATISFY YOUR NEEDS.

MERCHANDISE MUST BE RETURNED WITHIN 15 DAYS UPON RECEIPT OF THE ITEM TO BE ELIGIBLE FOR AN EXCHANGE OR ONLINE STORE CREDIT. WE DO NOT OFFER REFUNDS. PLEASE NOTE, IF THE ITEM WAS A CUSTOMIZED PIECE, IT WILL BE FINAL SALE. UNLESS APPROVED OTHERWISE BY OUR CUSTOMER SERVICE REP.
MERCHANDISE THAT IS RETURNED AFTER THE 15 DAYS WILL NOT BE ACCEPTED.
MERCHANDISE MUST BE RETURNED IN IT’S ORIGINAL CONDITION; MERCHANDISE CAN NOT BE WORN, STAINED, AND/OR DAMAGED.
CUSTOMERS WILL NEED TO BE RESPONSIBLE FOR ALL SHIPPING PROCEDURES INCLUDING APPLICABLE SHIPPING FEES. WE MUST RECEIVE THE UNWANTED GARMENT FIRST THEN WE WILL SEND YOU THE NEW ITEMS YOU ARE EXCHANGING OR YOUR STORE CREDIT NUMBER.
ALL ORDERS TAKE 5-7 BUSINESS DAYS TO SHIP OUT. ONCE THE PACKAGE HAS SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. ORDERS PLACED ON BLACK FRIDAY WEEKEND, WILL TAKE 7-10 BUSINESS DAYS TO SHIP OUT. PLEASE BE PATIENT AND EXPECT ORDERS TO BE SLIGHTLY DELAYED DURING THE HOLIDAYS. THANK YOU FOR YOUR PATIENCE!

STILL, HAVE QUESTIONS? FEEL FREE TO CONTACT US AT OFFICE.VANNY@GMAIL.COM

JEWELRY CARE

AND

INFORMATION

HOW DO I CARE FOR MY JEWELRY?

Always protect your jewelry from sharp blows, scratching, chemicals, sunlight, and heat/cold.
Store your jewelry in a soft lined box or pouch with an anti-tarnish strip. Try to keep pieces apart so they don’t rub together.
Your jewelry will age and tarnish naturally so if you want to keep your pieces in pristine condition, clean your jewelry regularly, using a professional jewelry cleaning product.
Be away of tarnish which may occur as a result of oxidation, caused by the interaction of silver or gold plated jewelry with certain elements such as oxygen or sulfur as well as with certain acids.
Never go swimming wearing your jewelry, as chlorine in swimming pools can cause damage to all metals.
Avoid directly spraying perfume onto your jewelry.

ALL HANDMADE JEWELRY ARE FINAL SALE.

MY PRODUCT BROKE, DO YOU PROVIDE REPLACEMENTS?

If you have any questions or need assistance with any of your piece(s), please send us an email with your name & order number here. We will make every effort to reply within 24 hours. If you have an image of the piece, please include this as well.

S H I P P I N G & R E T U R N